Refund and Return Policy:

We want you to be completely satisfied with your purchase from Tibbi Trading Co. If you encounter any issues with your order, our return policy is designed to provide you with a hassle-free solution:

  1. Damage or Defects: If you receive a damaged or defective product, please contact us within Z days of receiving your order. To initiate the return process, please raise a ticket by sending an email to info@tibbitrading.com. Include your order number, a description of the issue, and any relevant images.

  2. Return Approval: Our team will review your request and determine whether your item is eligible for a return. We will get back to you within 7-10 days business days with further instructions.

  3. Return Process: If your return is approved, we will provide you with instructions on how to return the item. Please ensure that the item is in its original packaging and includes all accessories.

  4. Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange, as per your preference. Refunds will be issued to the original payment method used during purchase.

  5. Return Shipping: If the return is due to a damaged or defective product, we will cover the return shipping costs. For other reasons, the customer may be responsible for the return shipping expenses.